Britjam Pty Ltd trading as Beautiful Journeys, ABN 64679391274 (“we”, “our”, “us”) is dedicated to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our tour and extras services. This also includes booking requests via email, social media or the contact us form on our website.
Information We Collect
We may collect and hold the following types of personal information:
- Personal Identification Information: Full name, postal address, email address, phone number, date of birth, gender, title, height and weight, preferences, and emergency contact details.
- Payment Information: Credit card details or other payment information.
- Travel Information: Passport details, visa details, travel itineraries, travel insurance information, including digital copies of these.
- Health Information: Relevant medical conditions or dietary requirements as outlined in the Terms and Conditions.
- Technical Data: IP address, browser type, and other technical details collected through cookies and similar technologies.
- Media: Photos and videos taken during tours, which may include images of you.
- Any other information provided by you as part of your booking and as required as per our Terms and Conditions.
How We Collect Information
We collect personal information through:
- Direct interactions: When you book a tour, extras, contact us via phone, email, or provide feedback.
- Online interactions: Through our website, online booking forms, and social media platforms.
- Third parties: Travel agents, booking and payment platforms, and other partners.
- During tours: Photos and videos taken by our staff or third-party photographers/videographers.
Use of Information
We use your personal information for the following purposes:
- To process bookings and provide our tour services.
- To communicate with you regarding your bookings and inquiries.
- To improve our services and customer experience.
- To comply with legal obligations and resolve any disputes.
- For marketing purposes, where you have consented to such use.
- To use photos and videos taken during tours for promotional materials, social media, and our website as per our Terms and Conditions.
Disclosure of Information
We may disclose your personal information to:
- Service Providers: Third parties who assist us in providing our services, such as payment processors, accommodation providers, transport companies, and photographers/videographers.
- Regulatory Bodies: As required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, and disclosure. This includes implementing physical, electronic, and administrative safeguards.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information held by us.
- Request correction of any inaccuracies in your personal information.
- Withdraw consent to the use of your personal information for marketing purposes.
- Opt-out of the use of your photos and videos for promotional purposes.
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
BritJam Pty Ltd trading as Beautiful Journeys, ABN 64679391274
travel@beautifuljourneys.com.au
Effective as at 1 August 2024